Privacy Policy

Last Updated: November 12, 2025

Cyclehoop US LLC specializes in the design and supply of innovative cycle parking solutions and infrastructure. As an essential part of our business, we collect and manage customer data. In doing so, we observe UK and EU data protection legislation (including the UK GDPR and EU GDPR), as well as applicable U.S. state privacy laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

We are committed to protecting and respecting your privacy and rights.

This Privacy Policy describes how we collect, manage, process, store and share your personal information when you interact with Cyclehoop — whether you are located in the UK, EU, U.S., or elsewhere. It also explains your rights and how to exercise them.

If you have any questions or comments about this policy, please contact us by email at info@cyclehoop.us or by post at:
Cyclehoop US LLC, 801 Transfer Rd. Suite 7, St Paul MN 55406

We collect the following categories of personal information:

• Identifiers: name, address, email address, telephone number.
• Commercial information: purchase history, transaction data.
• Internet or network activity: IP address, browser type, usage data.
• Geolocation data: approximate location derived from IP address.
• Inferences: preferences or interests based on your activity.

We use this information for the following business purposes:

• To provide products and services.
• To process payments and fulfill orders.
• To maintain, secure, and improve our website.
• To market our products and services (with consent).
• To detect and prevent fraud or security incidents.

We may collect this data directly from you (e.g., forms, purchases, correspondence) or automatically (e.g., through cookies and analytics tools).

The information we collect may include your name, home address, e-mail address, telephone number, and any other information required to provide our products and services (“personal data”).

We collect this data in a number of ways, such as when you fill in forms on our website, make a purchase, contact us by telephone, e-mail, or post, or interact with our online services.

Even if you do not register, we may collect technical information such as your IP address, browser type and version, operating system, and details about your visit (pages viewed, response times, etc.).

Cookies are small text files stored on your device when you visit certain websites. We use cookies for essential operations (such as order processing and remembering basket contents) and for analytics to improve site functionality.

You can control cookies through your browser settings. However, declining cookies may limit your website experience.

For U.S. visitors, certain analytics or advertising cookies may constitute “sharing” under California law.

We use your data to:

• Process and fulfill your orders.
• Provide customer service and product support.
• Communicate marketing information (where you have given consent).
• Conduct statistical analysis to improve products and services (using anonymised data).
• Ensure our website is presented effectively and operates securely.

We do not sell your personal data to any external organization.

We share your data only when necessary for:

• Order fulfilment (e.g., with manufacturers, sub-contractors, or couriers).
• Complying with legal obligations.
• Protecting vital interests, legal claims, or public interest.

When sharing occurs, recipients are bound by confidentiality and data protection agreements.

For statistical collaborations (e.g., with Local Authorities), we only share anonymized data.

Depending on your location, you may have certain rights over your personal information.

UK and EU Residents (GDPR Rights)
You have the right to:

• Access your personal data (“Subject Access Request”)
• Rectify inaccurate data
• Erase your data (“Right to be Forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, email info@cyclehoop.com or write to the address above.

California Residents (CCPA/CPRA Rights)
You have the right to:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected.
• Right to Delete: Request deletion of your personal information (subject to exceptions).
• Right to Correct: Request correction of inaccurate information.
• Right to Opt-Out: Direct us not to sell or share your personal information.
• Right to Limit Use of Sensitive Information: Limit our use of sensitive personal information to what is necessary for service provision.
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

You may exercise these rights by emailing privacy@cyclehoop.com or writing to:
Cyclehoop US LLC, 801 Transfer Rd. Suite 7, St Paul MN 55406
If you use an authorized agent to make a request, we may need verification of both your identity and the agent’s authorization.

Cyclehoop does not sell or share personal information for monetary or other valuable consideration as defined under the CCPA/CPRA.

We do not knowingly sell or share data of consumers under 16 years of age.

If we use analytics or advertising tools that qualify as “sharing,” California residents can opt out by changing the cookie settings in their browser.

We will not keep your data longer than necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

We maintain comprehensive data management and information security programmes to protect confidentiality, integrity, and availability of personal data.
This includes:

• Regular risk assessments and privacy impact reviews.
• Secure IT infrastructure and access controls.
• Staff training on data protection and information security.

We do not store credit card details. Payments are processed by our PCI DSS–compliant payment gateway partner Stripe, whose Privacy Policy can be found here: Stripe | Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from them. If we discover data collected from a child under 13 without verified parental consent, we will delete it promptly.

If you are dissatisfied with how we handle your data, please contact info@cyclehoop.us.
UK and EU residents may also lodge a complaint with their local data protection authority (e.g., the Information Commissioner’s Office (ICO) in the UK).
U.S. residents may contact their state privacy regulator.

We may update this Privacy Policy from time to time. Any material changes will be posted on our website with an updated “Last Updated” date at the top.